Did you roll your eyes? If you read my post on changing my refrigerator light bulb you are wondering how I can squeeze another post out of it. Nothing goes as planned. This was so crazy I am forced to post again.
You can read the original story here or I will recap. Our refrigerator light went out. Technically it’s not a bulb but an LED panel connected to a low voltage transformer. To replace the panel cost $200 (no, there is not an extra “0” there) and according to our instruction manual it also requires a service guy (extra charge for that). Cha-ching, cha-ching.
Although we explained the problem to the phone person and the beloved husband asked if they have light panels on their truck (she said they do), the guy did not have the replacement part. It had to be ordered.
The service guy was back two days later. He asked if we had the part. We did not. It turns out they shipped it to his home and his wife “put” it somewhere.
The service guy was back the next day. He installs the panel. It doesn’t work. Now he has to “trace” the problem. It’s not the door switches. He thinks it’s the transformer (which he doesn’t have in his truck either). He ordered the part to be delivered to our house (since his wife cannot be trusted).
He will be back today to install the transformer. Four trips. This is even better (or worse) than the old “how many people does it take to change a light bulb” joke. In this case it would be “how many service visits does it take to change a light bulb?” (This is also why it cost over $300 to repair!)
Keep in mind that every trip requires someone to be home waiting and the top part of the refrigerator cleared so he can work.
Our particular model has a “different” system than the other models. Our service guy thought that it was changed after a year because it was problematic. I’ll ask the same question that I asked last week. GE what were you thinking?
We see the repairman more often than we see family. Perhaps I should invite him to our family reunion. I won’t have him bring anything. His wife can’t be trusted to place it somewhere they will remember.