I was alive back when there was real customer service. Department stores had staff in every department to help you find anything. They called other stores for stock and had it transferred over free. They enjoyed helping you!
Woo….those days are gone, gone, gone. The weird part is that I don’t expect it anymore. People who staff stores, medical offices, and any place where you receive services are nice. Many just don’t help you beyond the normal. Maybe they are too busy. Maybe the expectation isn’t there. When you find someone who is willing to search calendars for an appointment that works for you or find something you need not in stock, treasure them. They are rare.
Nothing is worse than health care. Anticipation of a call to my health insurer or (ack!) Medicare fills me with dread. It requires a Starbucks run of epic proportion. Sometime it requires a shoe purchase.
I try to work around it. I “navigate” their websites ad nauseam. That one thing I want isn’t there. Almost everything else is but not what I need. (Oh yes, my password always expires and they never like my new one. That requires a call to web help. Any call requires a 5 minute “cocktail hour” while you are navigating multiple menus that never have the service you need.)
I don’t’ know about your health insurance but mine does not come with coverage for retail therapy as a result of contacting them. In fact it doesn’t come with much coverage at all. I am grateful for the bit that it does cover but almost every medication I’ve been prescribed in the past five years was not on the “covered” list.
Yesterday dawned a new day. I took my new prescription for allergy eye drops (nothing life threatening) to my local drugstore. It was almost $200. For freaking eye drops! For allergies! Seriously?
I didn’t get it. I told them since it wasn’t life threatening, I’d do without.
Goodrx is a website that helps you navigate drug prices. I had done my homework first but I went with hope. (Yes, it’s that same hope I take with me when I get a haircut but I always come out looking like myself!)
My usual drugstore said high price, no generic. But I knew better. I drove to a new pharmacy in the area to price it. The staff inputted my coverage information and came up with the same price but I didn’t have to say anything else. She told me there is a generic for a similar drug. She asked if I would like her to call my doctor to change it.
As I got up from the floor where I had fainted, she executed the whole deal without any work on my part. (Ok, I had to tell her my birthdate three times.)
Now this was customer service. I didn’t have to go home and call my doctor. I didn’t need to do more research on similar drugs (of which I knew nothing about – I didn’t even know I had allergic conjunctivitis until my checkup visit).
So did I thank her? I sure did. I yelled over to the other staff person that she was great. When I picked up the prescription, I told her boss. I wrote it in a review. I’m changing my drugstore listed in all my doctors’ records. I am a fan.
They didn’t do anything illegal to help me. It still wasn’t free but I saved $160. That’s a lot of Starbucks.
By the way, my retail celebration (you knew that was coming didn’t you) was a summer frock and…..yep, a Starbucks mocha latte.
I sure hope I made her day because she made mine.