Any kind of call. Even to friends. The worst are the ones to customer service reps.
I’d rather have a root canal. Or colonoscopy prep.
My computer has been wonky for a couple of months but I kept putting it off. It got slower and slower until reading blogs was a challenge. Using the browser was a crap shoot and rebooting happened more often than pee runs.
I also had to call my health drug insurance company to get prices in order to select a “preferred” covered drug.
*hitting head on table*
Either call is the worst so I decided to totally ruin one day and do both. I forgot that there is not enough alcohol to make recovery painless. The beloved husband had to put up with one cranky wife all day.
I started with the computer call because I would need the computer for the other call.
I bought the brand I have because two computers ago they had great customer service. Reps picked up almost on the first ring and talked perfect English.
Not so anymore.
First I tried calling. The first recorded message told me that my less than year-old computer was out of warranty but they could sell me a plan. Not true and not gonna happen!
After a half hour on hold, I opted to go with the chat on-line feature. You get connected faster but the rep is servicing several calls at once so you wait between responses.
You don’t have the accent issue but the sentence grammar can be…umm…unusual. There is no issue with hearing. Yay!
I had someone named Abdul. Very polite.
I wondered if they have preprogrammed messages that they hit for response. Things like “thank you very much” or “I appreciate your patience.” Those standards were grammatically perfect unlike his other responses.
Not a problem.
He did scans and checked things and cleared out stuff. After three hours (yes, three freaking hours) he was done and I was ready for the loony bin.
The first thing I noticed was that my customization for my browser was wiped out. Egad! I had to reset the toolbars and favorites. (I hate computers!)
It is now midafternoon. I had expected to spend two hours on this but it was way closer to four.
Could I make the other call? Yes, I had no intention of having another frustrating day. It was to be all done today.
Medical insurance is a strange animal. They try to be customer service oriented by putting different programs on their site where you can find your own answer. The problem is that my question is never neat. It never quite fits the parameters so I never get the right answer.
There are two portals I could use to get the information I was seeking. I used both and got different prices for the same drugs. There was also no option of getting a service representative on the phone. I tried. They keep switching you around to different menus, none of which are what you are looking for.
I decided to visit a drug store and have them give me costs. Doesn’t that make sense? That’s where I would buy it. They would have to know what to charge me.
Nope. They could only give me the “non-insurance” cost (which would require a mortgage!). They had no idea what they would charge and it would depend on a lot of things (including the weather). They would only know at the time of sale.
Back at square one with that but my computer is working. I finished up the day by making two appointments that have been noted on a post-it on my desk for month.
All done! I am not taking calls for the rest of the week!
However, I’m out of margaritas. Jose Cuervo where are you when I need you?