Still waiting for the phone call

gullibleIt happened again.

I am so gullible – more than gullible — dumb really!

I believe people when they say they are going to call back. Most of the time, they don’t. They don’t even call to say “no.” What’s with people? Why is that hard?

Case #1 — During the summer I bought new glasses. The nerdy kind that are all plastic. I was hoping that they were light enough for my super sensitive nose. They were but a funny thing happened. When I wore them every day, the skin on my nose peeled and a rash appeared.

That never happened before. At first time I thought it was a fluke. I tried them again. Same result.

I called my eye-glass person who promised (PROMISED) to check with the vendor. (No free replacement unless the mistake is theirs. In this case, the mistake was my nose. I would gladly replace that but it’s rather expensive.)

Never heard from her again.

After researching products for hours, I was able to find very thin silicone paste-on pads and that worked…for a while.

This was a solution the eye person didn’t like because it may alter where the prescription sits. The pads don’t last long because your nose is greasy with sweat, moisturizer or sunscreen and that releases the glue.

At this point I have a pair of very expensive glasses that I rarely wear.

Case #2 — Last week, I asked my pharmacist if he could order something that I know is commercially available. Initially he said no but he said since I was a good customer, he said he would get back to me. PROMISED to call by Friday. That was Friday a week ago. Nope, no phone call. I am assuming the answer is no.

Perhaps I should leave my email address. It’s easier to say “no” electronically and at least I would know that they followed through.

Come on people, strap on a pair and follow through!

Is this just me or do you have these experiences?

Or has Webster changed the definition of promise?

Also…you can send me your $1 if you want to find out how gullible you are.

 

 

38 thoughts on “Still waiting for the phone call

  1. I feel as though I’ve had more good customer service than bad. Sometimes I’m surprised at how good it is. For example, I tried out graduated lenses, and they didn’t work for me, so the optometrist took them back and gave me bifocals without extra charge.

    On a related topic, I notice that my sister tends to over-promise. She wants to do many things, but then doesn’t (or can’t) follow through, and she disappoints someone. I tend to under-promise. I don’t like to promise something if I’m not sure I can or (want to) do it. My tendency also has its problems. I end up turning down opportunities that I should have accepted. I say all this because I wonder if some of the customer service problems are related to personality types.

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    • That is a good point. The tech at the eyeglass place was a sweet older woman who was eager to please (which is why I thought for sure she would follow through). She may be a people pleaser who can’t deliver bad news. This is a new eyeglass place for me. I used to go to a big box store and although they were always busy they did replace two pair that didn’t work out.
      I have to watch what I promise to do. I sometimes say yes just to be a part of what sounds like a fun experience only to find out that I really don’t like doing what I agreed to do.

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    • I worked in HR and was appalled at how cavalierly interviewees are treated. Everyone is so afraid of getting sued that they prefer to say nothing, including no you didn’t get the job. A friend of mine interviewed for a high level (director) position in a firm. She did three interviews the last was in NYC (travel was not reimbursed). She never head from them again not even to say she didn’t get the job. Made me think ill of the company. Even a rejection letter is better than that but for someone who put out time and money to travel, they deserve a phone call.

      Liked by 1 person

  2. Almost no one (except oldies who can’t quite get used to the digital age) uses the phone any more. Except robo-callers, who aren’t really people, and medical assistants reminding you of medical appointments. It’s all e-mails, which usually do get answered, if they can be answered right away or real soon (before slipping too far down the inbox list). Everyone in the work world seems too busy to want phones interrupting their day, or their perusal of their various screens.

    As for your particular problems: I would have marched the glasses back to the eyeglass person and demanded some kind of satisfaction. (New frames?) The pharmacist is a harder case, but probably an in-person demand (associating request with your face) with a promise (threat?) to be back on Friday for the answer might have worked better. (“Might” — not necessarily “would.”) C’est la vie moderne?

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    • I much prefer email myself. The nurse at my dermatologist uses email and I love it. Saves tons of time for both of us. I wish my doctor’s office would use it. I recently had a prescription renewed and I left a message. I never knew whether or when they refilled it. I checked the pharmacy (which is in my grocery store) on my next trip and it was there.
      I got satisfaction on the glasses and was able to lodge a complaint about the lack of response. The fix was so easy I was really annoyed with the technician I worked with.
      As for the pharmacy, it’s part of a chain so it doesn’t go “outside the box.” The quantity I am looking for is something that is available but they don’t stock. I was hoping they would do a special order but I’m not surprised that they don’t. I may try to get it at one of the smaller pharmacies that aren’t big box. Still wish they would have followed through with the call.
      I personally wish emails were used more in the professional world. I can make an appointment for blood work on line and I love that. I am not a phone person myself.

      Liked by 1 person

    • Several years ago we had a tile guy come out for an estimate. He made two trips. We decided to go with him for the job but couldn’t get him to return the call. We even left messages that said we were going with him. How odd was that?

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  3. You’re not alone. I’m not “gullible” since I don’t really expect most of them to follow through. But it is disappointing that so many people are willing to “drop the ball.”

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  4. Okay, I tend to be gullible but I feel like the Lone Ranger here. For some strange reason I am recipient of gracious people who do what they say…when they say they will do it. Prescriptions, doctors, even have two new pair of eye glasses and all went according to what/when they promised…very awesome!
    I feel for those who don’t keep their promises, words, etc.
    I admit that not long ago I was very careless about what I said I’d do and then ignore it…my bad.
    But then I read something that sort of shook me up and it changed my thinking and actions.
    It mentioned something about if you tell someone you’ll pray for them ~ and then you don’t?
    Well, now I do what I say…
    Hugs, Kate!

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    • I am very conscious of what I promise. I promised to get together with an old friend and his wife two years ago and I didn’t contact them…yet. His wife has had health issues and I don’t know what she could eat or do. (lame excuse I know) When I got my new computer and had issues, Dell did call me back. I was amazed but it’s a crap shoot. I have an eye doc appointment this afternoon and I intend to talk to him about it. That’s what brought the whole topic up for me. It’s the disappointments we remember.

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  5. My step-daughter is famous for this. She’ll respond to questions from my wife via text (the only communication she seems to like, btw) with “Too much to text; I’ll call you later.” So then my wife delays everything, including her work, sitting and waiting for a call that never comes. When she later points this out (via text, of course), her daughter becomes a criminal defense attorney: Deny, deny, deny. “I did so call you, what are you talking about???”

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  6. I was told by my pastor that I’m gullible with a capital G. He was one of the worst for telling me he’d call or he’d email me to give me information for the church newsletter. I used to rage to myself about how I wished he’d be a little thoughtful. Then I quit and while there is no newsletter, I have that much less irritation.

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    • I laughed at your comment. For a short time, I did a newsletter for a volunteer group. People thought nothing of calling me at midnight for items to go into the letter. Stopped doing that fast!

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  7. Good customer service is so rare these days. When I do experience it, I make a point of bringing it to the attention of the manager or supervisor. I don’t understand why people even bother to say, “I’ll call you back” when they know they have no intention of doing so.

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  8. WIsh people wouldn’t say it if it ain’t gonna happen. (Maybe well meaning – for a second or two, but then…well)
    Seems to be really more of a customer service trend to say anything with a smile and make them go away. Be sure to add “Have a blessed day” as customer leaves so they know you really care! And besides works great with anyone with grey hair of wrinkles – they’ll forget shortly anyway – or get confused and wonder if those words were really said or imagined.
    Drives me crazy, too! (and see another reason…make them go away and who wants to help a crazy person?)

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  9. I hate that stuff too. Used to work for a boss who could never tell potential authors (publishing house) that their material was not commercially viable, and would string them on a long time and then they were REALLY angry when we said no. Easier just to say no to begin with.

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